Privacy policy

Effective date: August 1, 2025

Introduction

This policy describes the types of information Epimed International, Inc (“Company” or “We”) may collect from you or that you may provide when you visit epimed.com or shop.epimed.com (collectively, our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to information we collect:

  • On this Website.
  • Through our mobile applications, if and when applicable (“Apps” and when used in conjunction with the Website, our “Web Services”).
  • In email, text, live chat, and other electronic communications between you and the Web Services.
  • From third party sources such as social media platforms, lead generation services, marketing partners, or service providers.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This Privacy Policy does not apply to:

  • Personal Information collected by third party websites, applications or services linked to our Web Services. We are not responsible for the privacy practices of third parties, and we recommend you review their privacy notices before providing them with personal information.
  • Personal information collected offline or through any other means, unless otherwise specified.
  • Information that has been aggregated or anonymized. We may use and disclose such information for any purpose.
  • Information collected in the employment context, unless otherwise specified.

If you do not agree with our data practices, your choice is not to use our Web Services. By accessing or using our Web Services, you agree to this Privacy Policy. We may update this Policy from time to time. If you continue using our Web Services after we make changes, you will be deemed to have accepted the changes. We encourage you to review this Policy frequently for updates prior to providing us with your information.

Minors

Our Web Services are not intended for children under 18 years of age. If you are under the age of 18, DO NOT:

  • Use the Web Services.
  • Provide any information to the web services.
  • Register for the Web Services.
  • Make purchases through the Web Services.
  • Use any interactive features of the Web Services

We do not knowingly sell or share for targeted advertising any information about consumers under the age of 18. If we discover that we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at 1-800-866-3342 or info@epimed.com.

Information We Collect

We collect information about users of our Web Services, including information:

  • By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information“); or
  • That is about you but individually does not identify you.

We collect this information directly from you when you provide it to us.

The following chart describes the categories of personal information about individuals we may have collected, disclosed, sold or shared for targeted advertising in the past twelve months, and the sources or recipients of the data.

 

Category Examples Collected, sources, and legal basis Disclosure, purpose, and recipients Sold or Shared, purpose, and recipient
Identifiers Name, address, contact information, email, phone number Yes. This information is collected directly from you when you provide it to us with your consent or to perform a contract with you. This information is disclosed to service providers to assist us in operating the Web Services and providing analytics, and providing our products and services. No.
Personal Information categories described in Cal. Civ. Code § 1798.80(e) Name, address, telephone number, insurance policy number, employment history, medical information, health insurance information. No. No. No.
Characteristics of protected classifications Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex, sexual orientation, veteran or military status, genetic information. No. No. No.
Commercial information Records of products or services purchased or consuming histories or tendencies. No. No. No.
Biometric information Voice recognition, fingerprint, etc. No. No. No.
Internet or Electronic Network Activity Information Browsing history, search history, Internet protocol address, etc. Yes. This information is collected automatically when you access the Web Services to comply with the law, with your consent, and for our legitimate interest of ensuring the functionality, security, and improvement of our Web Services. No. No.
Geolocation data Region or postal code. No. No. No.
Audio, electronic, visual, thermal, olfactory, or similar information Photographs, video recordings and voice/call recordings. No. No. No.
Professional or employment-related information Business address and business information. Yes. This information is collected directly from you when you provide it to us with your consent and to perform a contract with you. No. No.
Education information as defined as in the Family Educational Rights and Privacy Act Educational records such as transcripts, class lists, etc. No. No. No.
Inferences drawn from any Personal Information identified to create a profile Profiles regarding consumer purchasing habits. No. No. No.

 

Sensitive Personal Information Examples Collected and sources Disclosure, purpose, and recipients Sold or Shared, purpose, and recipient
Personal information that reveals: Social security, driver’s license, state identification card, or passport number. No. No. No.
Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. No. No. No.
A consumer’s precise geolocation No. No. No.
A consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership. No. No. No.
The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication. No. No. No.
A consumer’s Genetic Data. No. No. No.
The processing of biometric information for the purpose of uniquely identifying a consumer. No No. No.
Personal information collected and analyzed concerning a consumer’s health. No. No. No.
Personal information collected and analyzed concerning a consumer’s sex life or sexual orientation. No. No. No.

 

Payments

We may provide paid products and/or services within the Web Services. In that case, we use third-party services for payment processing (e.g. payment processors).

We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policies.

Our payment processors are:

  • PayPal / Braintree: Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
  • Authorize.net: Their Privacy Policy can be viewed at https://www.authorize.net/company/privacy/

We encourage you to review their privacy policies to understand how your personal information may be used.

Information We Collect Through Automatic Data Collection Technologies 

We may use automatic data collection technologies to collect certain information about your equipment or browsing activities as you interact with our Web Services. We may collect details of your visits to our Web Services, including traffic data, location data, activity logs, and other communication data and the resources that you access and use on the Web Services. We also collect information about your computer and internet connection, including your IP address, operating system, and browser type.

We do comply with universal opt out mechanism signals.

The information we collect automatically does not include personal information. This information helps us to improve our Web Services and to deliver a better and more personalized service.

The technologies we use for automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. We use session cookies to operate the Web Services, preference cookies to remember your preferences and various settings, and security cookies for environment security purposes. You may refuse to accept certain browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Web Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Web Services.
  • Web Beacons. Pages of our Web Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Web Services and its contents to you.
  • To provide you with information, products, services, offers, or customer support.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices.
  • To improve our Web Services and monitor usage of the Web Services.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Web Services or any products or services we offer or provide though it.
  • To detect, prevent, and address technical issues.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual without restriction.

We may disclose personal the information that we collect or that you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information about our Web Services users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government, regulatory, or law enforcement request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Epimed International, Inc, our customers, or others.

Google Analytics

Our Web Services use Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Web Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Web Services available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy and Terms webpage at https://policies.google.com/privacy?hl=en.

Links to Other Sites

Our Web Services may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Web Services, or we are legally obligated to retain this data for longer periods.

Data Transfers

Your personal information may be transferred to – and maintained on – computer systems located outside of your jurisdiction where the data protection laws may differ.

If you are located outside the United States and choose to provide information to us, please note that we transfer personal information to the United States for processing.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take steps reasonably necessary to help ensure your personal information is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate data protection safeguards in place.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to info@epimed.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

We do not always support Do Not Track (“DNT”) signals. Do Not Track signals are preferences you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Accessing and Correcting Your Information

You can review and change your personal information by sending us an email at info@epimed.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain states may have additional personal information rights and choices. Please see the section below for more information.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

California, Colorado, Connecticut, Delaware, Florida, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa).
  • Data portability.
  • Opt-out of personal information processing for:
    • targeted advertising (excluding Iowa);
    • sales; or
    • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process sensitive personal information.

The exact scope of these rights may vary by state. To exercise any of these rights please call (800) 866-3342 or select the Your Privacy Choices bottom at the bottom of the website. Your request should include your name, contact information, and the nature of your request. Authorized agents may also submit requests on your behalf, subject to verification of the agent’s authority and your identity. If we deny your request to exercise any of your privacy rights under a valid consumer rights request, you have the right to appeal our decision. To appeal a decision regarding a consumer rights request please contact us at info@epimed.com. We will review your appeal and respond within the time period required by applicable law. If we deny your appeal, we will provide a written explanation of the reasons for the denial.

Your GDPR Data Protection Rights

If you are in the European Economic Area (EEA), you may have the following data protection rights.

If you wish to be informed about what personal information, we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal information directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal information.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • You have the right to be provided with a copy of the information we have on you in a structured, machine- readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Epimed International, Inc. relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests.
  • You have the right to complain to a Data Protection Authority about our collection and use of your Personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Please note that we may ask you to verify your identity before responding to any requests.

Data Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Web Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Web Services.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at info@epimed.com or by phone at 972-373-9090.

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