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Privacy policy
Effective date: August 1, 2025
Introduction
This policy describes the types of information Epimed International, Inc (“Company” or “We”) may collect from you or that you may provide when you visit epimed.com or shop.epimed.com (collectively, our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy applies to information we collect:
- On this Website.
- Through our mobile applications, if and when applicable (“Apps” and when used in conjunction with the Website, our “Web Services”).
- In email, text, live chat, and other electronic communications between you and the Web Services.
- From third party sources such as social media platforms, lead generation services, marketing partners, or service providers.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
This Privacy Policy does not apply to:
- Personal Information collected by third party websites, applications or services linked to our Web Services. We are not responsible for the privacy practices of third parties, and we recommend you review their privacy notices before providing them with personal information.
- Personal information collected offline or through any other means, unless otherwise specified.
- Information that has been aggregated or anonymized. We may use and disclose such information for any purpose.
- Information collected in the employment context, unless otherwise specified.
If you do not agree with our data practices, your choice is not to use our Web Services. By accessing or using our Web Services, you agree to this Privacy Policy. We may update this Policy from time to time. If you continue using our Web Services after we make changes, you will be deemed to have accepted the changes. We encourage you to review this Policy frequently for updates prior to providing us with your information.
Minors
Our Web Services are not intended for children under 18 years of age. If you are under the age of 18, DO NOT:
- Use the Web Services.
- Provide any information to the web services.
- Register for the Web Services.
- Make purchases through the Web Services.
- Use any interactive features of the Web Services
We do not knowingly sell or share for targeted advertising any information about consumers under the age of 18. If we discover that we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at 1-800-866-3342 or info@epimed.com.
Information We Collect
We collect information about users of our Web Services, including information:
- By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information“); or
- That is about you but individually does not identify you.
We collect this information directly from you when you provide it to us.
The following chart describes the categories of personal information about individuals we may have collected, disclosed, sold or shared for targeted advertising in the past twelve months, and the sources or recipients of the data.
| Category | Examples | Collected, sources, and legal basis | Disclosure, purpose, and recipients | Sold or Shared, purpose, and recipient |
| Identifiers | Name, address, contact information, email, phone number | Yes. This information is collected directly from you when you provide it to us with your consent or to perform a contract with you. | This information is disclosed to service providers to assist us in operating the Web Services and providing analytics, and providing our products and services. | No. |
| Personal Information categories described in Cal. Civ. Code § 1798.80(e) | Name, address, telephone number, insurance policy number, employment history, medical information, health insurance information. | No. | No. | No. |
| Characteristics of protected classifications | Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex, sexual orientation, veteran or military status, genetic information. | No. | No. | No. |
| Commercial information | Records of products or services purchased or consuming histories or tendencies. | No. | No. | No. |
| Biometric information | Voice recognition, fingerprint, etc. | No. | No. | No. |
| Internet or Electronic Network Activity Information | Browsing history, search history, Internet protocol address, etc. | Yes. This information is collected automatically when you access the Web Services to comply with the law, with your consent, and for our legitimate interest of ensuring the functionality, security, and improvement of our Web Services. | No. | No. |
| Geolocation data | Region or postal code. | No. | No. | No. |
| Audio, electronic, visual, thermal, olfactory, or similar information | Photographs, video recordings and voice/call recordings. | No. | No. | No. |
| Professional or employment-related information | Business address and business information. | Yes. This information is collected directly from you when you provide it to us with your consent and to perform a contract with you. | No. | No. |
| Education information as defined as in the Family Educational Rights and Privacy Act | Educational records such as transcripts, class lists, etc. | No. | No. | No. |
| Inferences drawn from any Personal Information identified to create a profile | Profiles regarding consumer purchasing habits. | No. | No. | No. |
| Sensitive Personal Information | Examples | Collected and sources | Disclosure, purpose, and recipients | Sold or Shared, purpose, and recipient |
| Personal information that reveals: | Social security, driver’s license, state identification card, or passport number. | No. | No. | No. |
| Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. | No. | No. | No. | |
| A consumer’s precise geolocation | No. | No. | No. | |
| A consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership. | No. | No. | No. | |
| The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication. | No. | No. | No. | |
| A consumer’s Genetic Data. | No. | No. | No. | |
| The processing of biometric information for the purpose of uniquely identifying a consumer. | No | No. | No. | |
| Personal information collected and analyzed concerning a consumer’s health. | No. | No. | No. | |
| Personal information collected and analyzed concerning a consumer’s sex life or sexual orientation. | No. | No. | No. |
Payments
We may provide paid products and/or services within the Web Services. In that case, we use third-party services for payment processing (e.g. payment processors).
We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policies.
Our payment processors are:
- PayPal / Braintree: Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
- Authorize.net: Their Privacy Policy can be viewed at https://www.authorize.net/company/privacy/
We encourage you to review their privacy policies to understand how your personal information may be used.
Information We Collect Through Automatic Data Collection Technologies
We may use automatic data collection technologies to collect certain information about your equipment or browsing activities as you interact with our Web Services. We may collect details of your visits to our Web Services, including traffic data, location data, activity logs, and other communication data and the resources that you access and use on the Web Services. We also collect information about your computer and internet connection, including your IP address, operating system, and browser type.
We do comply with universal opt out mechanism signals.
The information we collect automatically does not include personal information. This information helps us to improve our Web Services and to deliver a better and more personalized service.
The technologies we use for automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. We use session cookies to operate the Web Services, preference cookies to remember your preferences and various settings, and security cookies for environment security purposes. You may refuse to accept certain browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Web Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Web Services.
- Web Beacons. Pages of our Web Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We do not collect personal information automatically.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Web Services and its contents to you.
- To provide you with information, products, services, offers, or customer support.
- To fulfill any other purpose for which you provide it.
- To provide you with notices.
- To improve our Web Services and monitor usage of the Web Services.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Web Services or any products or services we offer or provide though it.
- To detect, prevent, and address technical issues.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you.
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Information
We may disclose aggregated information about our users and information that does not identify any individual without restriction.
We may disclose personal the information that we collect or that you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information about our Web Services users is among the assets transferred.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government, regulatory, or law enforcement request.
- To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Epimed International, Inc, our customers, or others.
Google Analytics
Our Web Services use Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Web Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Web Services available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy and Terms webpage at https://policies.google.com/privacy?hl=en.
Links to Other Sites
Our Web Services may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Web Services, or we are legally obligated to retain this data for longer periods.
Data Transfers
Your personal information may be transferred to – and maintained on – computer systems located outside of your jurisdiction where the data protection laws may differ.
If you are located outside the United States and choose to provide information to us, please note that we transfer personal information to the United States for processing.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take steps reasonably necessary to help ensure your personal information is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate data protection safeguards in place.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
- Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to info@epimed.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
We do not always support Do Not Track (“DNT”) signals. Do Not Track signals are preferences you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Accessing and Correcting Your Information
You can review and change your personal information by sending us an email at info@epimed.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Residents of certain states may have additional personal information rights and choices. Please see the section below for more information.
Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
California, Colorado, Connecticut, Delaware, Florida, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
- Confirm whether we process their personal information.
- Access and delete certain personal information.
- Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa).
- Data portability.
- Opt-out of personal information processing for:
- targeted advertising (excluding Iowa);
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
- Either limit (opt-out of) or require consent to process sensitive personal information.
The exact scope of these rights may vary by state. To exercise any of these rights please call (800) 866-3342 or select the Your Privacy Choices bottom at the bottom of the website. Your request should include your name, contact information, and the nature of your request. Authorized agents may also submit requests on your behalf, subject to verification of the agent’s authority and your identity. If we deny your request to exercise any of your privacy rights under a valid consumer rights request, you have the right to appeal our decision. To appeal a decision regarding a consumer rights request please contact us at info@epimed.com. We will review your appeal and respond within the time period required by applicable law. If we deny your appeal, we will provide a written explanation of the reasons for the denial.
Your GDPR Data Protection Rights
If you are in the European Economic Area (EEA), you may have the following data protection rights.
If you wish to be informed about what personal information, we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal information directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal information.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- You have the right to be provided with a copy of the information we have on you in a structured, machine- readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where Epimed International, Inc. relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests.
- You have the right to complain to a Data Protection Authority about our collection and use of your Personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Please note that we may ask you to verify your identity before responding to any requests.
Data Security
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Web Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Web Services.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at info@epimed.com or by phone at 972-373-9090.
Terms of use
Last updated: September 11, 2025
Please read these terms and conditions carefully before using Our Website.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
- Affiliatemeans an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Accountmeans a unique account created for You to access our Website or parts of our Website.
- Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Epimed International, Inc., a Delaware corporation.
- Feedbackmeans feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Website
- Goodsrefer to the items offered for sale on the Website.
- Ordersmean a request by You to purchase Goods from Us.
- Promotionsrefer to contests, sweepstakes or other promotions offered through the Website.
- Privacy Policy means the Privacy Policy regarding our use of data with respect to the Website
- Subscriptionsrefer to the services or access to the Website offered on a subscription basis by the Company to You.
- Terms and Conditions(also referred as “Terms”) mean these Terms and Conditions that, together with the Privacy Policy, form the entire agreement between You and the Company regarding the use of the Website.
- Third-party Social Media Servicemeans any services or content (including data, information, products or services) provided by a third-party that may be displayed, linked to, included or made available by the Website.
- Websiterefers to the Company website, accessible from https://epimed.com
- You or Yourmeans the individual accessing or using the Website, or the company, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.
Acknowledgement
These are the Terms and Conditions governing the use of this Website and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Website.
Your access to and use of the Website is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Website.
By accessing or using the Website You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Website.
Your access to and use of the Website is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using the Website.
Neither the Company nor any other party involved in creating, producing or delivering the Website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, or browsing in the Website. This includes damages to, or arising out of viruses that may infect, your computer equipment or other property. Without limiting the foregoing, everything on the Website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.You are prohibited from altering, damaging or defacing the Website or adding any unauthorized material to the Website. You are advised that Company will aggressively protect the Website and will prosecute violators to the fullest extent of the law, including seeking criminal sanctions.
The Company reserves the right to alter or delete material from the Website at any time, and the Company may, at any time, revise these Terms and Conditions and the other Policies set forth in this Website by updating this posting. You are bound by any such revisions and should, therefore, periodically visit this page to review the then current Terms and Conditions and Policies.
Placing Orders for Goods
By placing an Order for Goods through the Website, You warrant that You are legally capable of entering into binding contracts. The Website contains information about products that may or may not be available in any particular country or region of the world, may be available under different trademarks in different countries and, where applicable, may be approved or cleared by a government regulatory body for sale or use with different indications and restrictions in different countries.
Your Information
If You wish to place an Order for Goods available on the Website, You may be asked to supply certain information relevant to Your Order including, without limitation, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to third parties for payment processing and for facilitating the completion of Your Order.
Order Cancellation
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
- Goods availability
- Errors in the description or prices for Goods
- Errors in Your Order
We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.
Your Order Cancellation Rights
Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.
Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and Company will not charge you any fees for such reimbursement.
You will not have any right to cancel an Order for the supply of any of the following Goods:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the expiration date has passed.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.
Availability, Errors and Inaccuracies
We are constantly updating Our offerings of Goods on the Website. The Goods available on Our Website may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Website and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Prices Policy
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
Payments
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
Subscriptions
Subscription period
The Website or some parts of the Website are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.
At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.
Subscription cancellations
You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. The Company may cancel your Subscription at any time upon notice to you.
You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Website until the end of Your current Subscription period.
Billing
You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.
Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Fee Changes
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.
The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.
Your continued use of the Website after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
Refunds
Except when required by law, paid Subscription fees are non-refundable.
Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.
Promotions
Any Promotions made available through the Website may be governed by rules that are separate from these Terms.
If You participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
User Accounts
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Website. The Company reserves the right to restrict your user account at any time.
You are responsible for safeguarding the password that You use to access the Website and for any activities or actions under Your password, whether Your password is with Our Website or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. The Company reserves the right to refuse the use of a username for any reason in Company’s sole discretion.
Intellectual Property
The Website and its original content (the “Content”) (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
You should assume that all contents of the Website are copyrighted unless otherwise noted and may not be used except as provided herein and without the express written permission of Epimed International, Inc. The Content is protected by copyright under United States and foreign laws. You may not modify or distribute the Content nor otherwise use or copy the Content, without the express written permission of Company. Images of people or places displayed on the Website are either the property of, or used with permission by the Company.
The use of these images by You is prohibited unless specifically permitted by these Terms and Conditions or by specific permission provided elsewhere on the Website. Unauthorized use of the images may violate copyright, trademark, privacy and/or publicity laws as well as communications regulations and statutes.
The trademarks, logos and service marks displayed on the Website are registered and unregistered trademarks of the Company and others. Nothing contained in this Website should be construed as granting, by implication, estoppel or otherwise, any license or right in and to the trademarks without the express written permission of the Company or such third party. Any use of the Content not expressly permitted by these Terms is a breach of these Terms and may infringe on Company’s or its licensors’ copyright, or trademark rights, or violate other laws. Your misuse of the Trademarks on the Website and in its contents, except as provided in these Terms and Conditions, is strictly prohibited. You are advised that the Company will aggressively enforce its intellectual property rights in the Website and its contents to the fullest extent of the law, including by seeking criminal sanctions.
Your Feedback to Us
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
User Submissions
You agree that you will not upload or transmit any communications or content of any type that infringes or violates any rights of any party. You agree that any such submission is non-confidential for all purposes. If you make such submission, you are warranting that the owner of such content has expressly granted a royalty free, perpetual, irrevocable, worldwide nonexclusive right to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or Content in any media or medium, or any form or format now known or hereafter developed.
Any communication or material that you transmit to, or post, on the Website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like, is, and will be treated as, non-confidential and nonproprietary information. Company, or any of its affiliates, may use such communication or material for any purpose whatsoever, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and further posting. Further, Company and its affiliates are free to use any ideas, concepts, know-how or techniques contained in any communication or material you send to the Website for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products.
Links to Other Websites
Our Website may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has not reviewed all of the Websites that may be linked to the Website and is not responsible for the content of any third party web sites or any other websites linked to the Website. Your linking to any third party website is at your own risk. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any new third-party web sites or services that You visit. They may be different.
Termination
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Website will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Website.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Website or $100 USD if You haven’t purchased anything through the Website.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Website, third-party software and/or third-party hardware used with the Website, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
“AS IS” and “AS AVAILABLE” Disclaimer
The Website is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Website will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
The Website may contain information from time to time related to various health, medical and fitness conditions and their treatment. Such information is not meant to be a substitute for the advice provided by a professional health care provider. You should not use the information contained herein for diagnosing a health or fitness problem or disease. You should always consult a professional health care provider.
This Website does not recommend or endorse any of the health care providers that may be referenced on the Website. The Company does not evaluate whether any health care provider accessible through this site possesses the education, experience, licensing requirements or competency to provide health care required to meet your needs. Reliance on any information obtained from the use of this Website or from any of the health care providers referenced on this Website is solely at your own risk.
Your use of the Website is at your own risk. The Content of this site, including all text, graphics, images, information and other material contained on the site, are intended for informational and educational purposes only. The Content is not intended to be a substitute for professional medical advice, training, diagnosis, or treatment. The Content is for general informational purposes only and is not to be taken as medical advice or treatment information. While the Company strives earnestly to update the Content, any individual reliance on the Content is at your own risk.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Website, or the information, content, and materials or products included thereon; (ii) that the Website will be uninterrupted or error-free and assumes no liability or responsibility for the same; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Website and expressly disclaims any obligation to update said information, except to the extent required by law, including, but not limited to, Food and Drug Administration regulations; or (iv) that the Website, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
You may freely browse the Website. You may freely download material therefrom. Any and all downloaded materials may be used by you for personal, non-commercial use. You may not, however, distribute, modify, transmit, reuse, repost or use any of such materials for public or commercial purposes, without the express written permission of Epimed International, Inc. All copyright and other proprietary notices contained in downloaded materials must be retained.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Indemnity
You agree to defend, indemnify, and hold harmless Company, its officers, directors, employees, agents, licensers, and suppliers from and against any claims, actions or demands, liabilities, and settlements, including without limitation reasonable legal and accounting fees resulting from or alleged to result from your violation of these Terms and Conditions.
Governing Law/Venue
The laws of the State of Texas, excluding its conflicts of law rules, shall govern these Terms and Your use of the Website. Your use of the Application may also be subject to other local, state, national, or international laws.
You expressly agree that exclusive jurisdiction for any dispute with or in any way relating to your use of the Website, resides in the Courts of State of Texas, Dallas County, and further agree and expressly consent to the exercise of personal jurisdiction in the Courts of the State of Texas, Dallas County, in connection with any dispute including any claim involving Company or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.
Dispute Resolution
If You have any concern or dispute about the Website, You agree to first try to resolve the dispute informally by contacting the Company.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
United States Federal Government End Use Provisions
If You are a U.S. federal government end user, our Website is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Website.
You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Website after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Website.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
- By email: info@epimed.com
- By phone number: 972-373-9090
Cookies Preferences
Effective date: September 11, 2025
1. What Are Cookies and How Are They Used?
A cookie is a small data file stored on your computer or mobile device at the request to your browser from a website when you visit our Epimed International, Inc (“We”) sites (collectively, our “Website”).
Most browsers allow cookies. However, users can set their browsers to refuse or remove them, if they wish.
Some cookies are deleted when you close your browser. They are known as session cookies. Others remain on your device until they expire or until you delete them from your cache. They are called permanent cookies and enable certain information about your use to be recalled when you return to the website.
A cookie can temporarily store anonymous information about the use and users of a website.
Some cookies are required in order to use our Website, others allow customization and optimization of the displayed content, the collection of user preferences or the monitoring of the website’s audience, website errors and the securing of its access. The cookie allows the website to “remember” your actions or preference for a certain period of time. We use cookies in order to provide useful features to our users like personalize our Website, improve performance, and support our marketing efforts.
See the section below regarding what to do if you do not want to use cookies on your browser. Note that if you choose to disable cookies, that could affect your ability to use certain features of the Website that use cookies to enhance functionality. If you do not want our Website to install cookies on your browser, you can disable cookies on the cookie settings page or by modifying your browser settings. In this case, certain pages of the website may not function properly.
For more information about cookies, you may visit https://www.allaboutcookies.org.
2. The Cookies we use
Our Websites may use Cookies as described in the categories in this Cookie Policy:
Strictly Necessary Cookies
These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but blocking these cookies will prevent the site from working.
Functional Cookies
These cookies enable our Website to provide enhanced functionality and personalization. They may be set by us or by third party service providers whose services we have added to our pages. If you reject these cookies, then some or all of these services may not function properly.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular and see how visitors move around the site. We may collect your session identification, IP address, device identifiers, and your activity with the Website. We may provide these cookies to third party service providers to help us run these analytics. If you block or opt out of these cookies, we will not know when you have visited our Website and will not be able to monitor its performance.
Marketing and Targeted Cookies
These cookies help us share marketing and advertising content with you that you may find interesting and relevant. These cookies store certain information that uniquely identify your browser and internet device. These cookies enable us to collect information about your interaction with our Website. We may use and share the collected information with our third-party marketing and advertising partners to tailor your digital experiences, our services, and advertising content for you. If you do not allow these cookies, you will experience less personalized marketing content and targeted advertising.
3. What to do if you do not want to cookies on your browser
You can block cookies. Certain browsers may be configured to notify you when you receive cookies or allow you to restrict or disable certain cookies. If you choose to disable cookies, however, that could affect certain features of the Website that use cookies to enhance functionality. You can set your browser to accept or reject all cookies, to be notified when a cookie is issued, to check its validity, duration and content and to periodically delete cookies. You can also type “cookies” in your browser’s “help” section to access the setup instructions.
You have options concerning third-party ad networks. As described in this Cookie Policy, we and third parties may use cookies and similar tracking technologies to collect information and infer your interests for interest-based advertising purposes. If you would prefer not to receive personalized ads based on your browser or device usage, you can generally opt out of interest-based advertising. To learn more about your options, click here. For more information about third-party ad networks and services that use these technologies, you can visit www.aboutads.info You also may visit the NAI’s site for additional options on how to opt out of interest-based advertising.
Social Network and Platform Integration. The Website may be integrated with social media networks and other platforms in which information may be exchanged between us and those platforms. For instance, if you interact with our Website through a social media feature such as a plug-in, then you may be granting us on-going access to certain information from that social media account. If you do not want a social media platform to collect or share information about you, please review the privacy policy and privacy settings of the applicable social media property before using such features on our Website.
Legal Notice
Effective date: January 03, 2020
Epimed International, Inc. (“us”, “we”, or “our”) operates the https://epimed.com website (hereinafter referred to as the “Website”).
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Website and the choices you have associated with that data.
We use your data to provide and improve the Website. By using the Website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://epimed.com/terms-of-use/
DEFINITIONS
Website
Website is the https://epimed.com website operated by Epimed International, Inc.
Personal Data
Personal Data means data about an individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession). Personal Data includes, without limitation, Personally Identifiable Information (PII).
Usage Data
Usage Data is data collected automatically either generated by the use of the Website or from the Website infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Website and is the subject of Personal Data.
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Website to you.
Types of Data Collected
Personally Identifiable Information (PII)
While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personally Identifiable Information (PII)”). Personally Identifiable Information (PII) may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
USAGE DATA
We may also collect information on how the Website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
LOCATION DATA
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Website, and to improve and customize our Website. You can enable or disable location services when you use our Website at any time by way of your device settings.
TRACKING AND COOKIES DATA
We use cookies and similar tracking technologies to track the activity on our Website and to hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Website.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
Ordering
How to Open an Epimed Account:
If you would like to open an account with us, you may request an account online at https://epimed.com/newaccount/ For help or support, call Customer Service at 1-800-866-3342. New accounts may require a credit review.
How to Place an Order:
Call or email your order to the Customer Service Department.
• By Phone: Toll Free – 1-800-866-3342 1-972-373-9090
• By E-mail: myorder@epimed.com
Please supply us with the following information:
1.Your account number or billing name and address.
2.Yourshipping address and any “attention to” instructions.
3.Your purchase order number.
4.The item order number(s) or catalog number, description, and number of boxes you wish to order.
5.Any special instructions. Our Customer Service Representatives are ready to take your order from 8:00 am to 5:00 pm (Eastern Time).
6.If product is needed to be shipped early AM, overnight or 2nd day, please provide a contact name and telephone number for the delivery driver.
Minimum Order Quantity:
Products are sold by box quantity. Most commonly 10 or 25 units per box. There are minimum order requirements.
Custom Orders:
Depending upon the type of custom product ordered, there will be minimums for both individual shipments and total quantity ordered. Noncancellable customer purchase orders for the quantity ordered are required for all custom whether covered under a blanket order or a standing order. The customer agrees to accept the entire custom inventory when available to ship.
Prices and Availability:
All prices are shown in US dollars. Epimed International is not responsible for any inadvertent errors in this price list and we reserve the right to correct printing or clerical errors. We will confirm our current list prices with you when you place your orders. If you require this information before placing your order, please contact Customer Service. All Epimed International prices are subject to change without notice.
Shipping
Freight Policy-Regular Shipments:
All orders are shipped F.O.B. Origin. Epimed International distribution center via “best way” as determined by Epimed International. Products will ship in box quantities.
Freight Policy – Rush/Overnight Shipments:
Special shipping requests, such as overnight deliveries via U.P.S. or Federal Express, will be billed at price schedule.
Goods Damaged in Shipment:
All goods should be inspected immediately upon receipt. Retain all packing and shipping papers. Goods damaged in shipment are the responsibility ofthe delivering carrier who should be contacted immediately if damage occurs.
Freight Claims:
Freight claims for damage or short shipments must be filed against the carrier by the customer. If no remarks are made about the condition of the shipment, Epimed International will assume no liability. Shipments are tendered to the carrier in accordance with the stipulations on the Uniform Bill of Lading.
Returns
Returned Goods Policy:
No returns are accepted without a Returned Goods Authorization Number (RGA#), which must be obtained by calling 1-800-866-3342 and asking for a Return or RGA.
The request for an RGA# must include the following:
1. Customer name, address, phone number and key contact person.
2. Catalog number(s), quantity and lot number(s).
3. Purchase order number and/or invoice number and date.
4. Reason for return.
5. Customer Service will indicate where the returned goods should be sent and issue an RGA# confirmation which should be included with the return.
6.The RGA# must be clearly displayed on the package.
There will be a 25% charge of invoice price for restocking inventory that isin saleable condition, unless the return is due to an error made by Epimed. If the goods are returned within 5 days of the invoice date the fee will be reduced to 10%. Saleable condition will be determined exclusively by Epimed International.
Products which have label or box damage may be assessed an additional repackaging fee. A fee of 10% of the value of said items shall be applied. Minimum repackaging fee shall be $75.
RGA AUTHORIZATION WILL BE CANCELED IF AUTHORIZED PRODUCT IS NOT RETURNED WITHIN 30 DAYS OF RGA#’S ISSUANCE.
Unacceptable Returns:
1. Made to order or custom products are not returnable.
2. Merchandise held over 30 days past invoice date by customer.
3. Merchandise in an unusable condition, as determined by Epimed, or within 6 months of their expiration date from receipt.
4. Items not listed in current price list.
5. Merchandise not in original packaging.
6.Overstock merchandise or goods whose original packaging has been opened.
7.Merchandise returned without a return goods authorization (RGA#).
Warranty
Limited Product Warranty:
Unless a product is covered by a separate warranty in the current price list or any supplemental, or separate warranty is otherwise enclosed with the product, the following Limited Warranty will apply:
This product is warranted to the original purchaser to be free from defects in material and workmanship for a period of ninety (90) from the date of purchase or on the expiration date, whichever comes first. If this product proves to be so defective, purchaser may return same to Epimed International for repair or replacement, at Epimed International’s option. Epimed International’s liability under this limited warranty does not extend to any abuse or misuse of this product.
This Limited Warranty is in lieu of all other warranties, whether express or implied (including any warranty or merchantability, suitability, or fitness for a particular purpose).
Since storage and use factors beyond the control of Epimed International may directly affect a product and the results obtained from it, the remedy stated in this limited warranty will be the sole remedy available to purchaser for defects in the product, whether in contract tort (including negligence) or otherwise.
Epimed International will not be liable to purchaser for any incidental or consequential damages arising as a result of purchaser’s use or inability to use the product.
Traceability & Limitations
Product Traceability/Storage
Due to federal regulations, all orders shipped to customers must be traceable by the lot number. Products may have temperature storage requirements as indicated on the packaging.
Limitations
Epimed International will not be liable for its failure to perform or its delay in performance of any order due to labor dispute, fire, explosion, floods, riots, lockout, injunction, interruption of transportation, acts of government or public enemy, inability to obtain supplies at reasonable prices, or other causes beyond its control.
All products and product specifications outlined in the current price list or any supplement are based upon information available to Epimed International at the time of publication. Epimed International reservesthe right to discontinue any of their current products or to change any such specifications without prior notice.
None of the terms outlined in the current price list or any supplement may be modified except upon Epimed International’s express written consent stating that it is an amendment or modification thereto.
United States 
